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Frequently Asked Questions
Returns
Your purchase is guaranteed. If for any reason you are not pleased with your purchase, just return it in its original condition and packaging within 45 days of receipt, and we will cheerfully refund your money.
Your purchase is guaranteed. If for any reason you are not pleased with your purchase, just return it in its original condition and packaging within 45 days of receipt, and we will cheerfully refund your money.
If you'd like to make a return or exchange, please visit our Returns and Exchanges policy by clicking here.
Orders
There are several ways to place your order:
- Ordering from our online store is secure and as easy as 1, 2, 3. If shopping from your National catalog, give our Catalog Quick Order a try.
- Call us anytime, Monday through Friday, 8:00 a.m. to 10:00 p.m. EST 1-800-433-0580. Our Customer Service Specialists are always here to help.
- Fax your completed order form to 1-336-249-9326. Don't have an order form? Click Here for a printer-friendly version.
- Mail your completed catalog order form with check or money order made out to National Wholesale Co. to:
National Wholesale Co., Inc.
400 National Blvd.
Lexington, NC 27294
No order form? Click Here for a printer-friendly version.
E-mail: We currently do not accept orders via e-mail in order to protect your personal information. Instead, please order from our online store or call us at 1-800-433-0580 Monday through Friday, 8:00 a.m. to 10:00 p.m. EST; Saturdays from 9:00 a.m. to 8:00 p.m. EST.]
After submitting your order, you'll be taken to a confirmation screen indicating that your order has been received. Within an hour, we will send a confirmation e-mail to the address provided. We'll also send you a courtesy e-mail as soon as your order ships that will contain tracking information.
We begin processing your order as soon as it is received, but will make every effort to accommodate your requests. Please contact our Customer Service Department as soon as possible at 1-800-433-0580 Monday through Friday, 8:00 a.m. to 10:00 p.m. EST; Saturdays from 9:00 a.m. to 8:00 p.m. EST. or Chat with us by clicking the blue chat button located in the lower right-hand corner of our website. Chat is available Monday through Friday, 8:00 a.m. to 8:00 p.m. EST.
It is our policy to ship all in-stock orders within two business days of receipt. Delivery time through our standard service will vary depending on your location, but please allow anywhere from 4-10 days. If you would like faster service, please choose one of our Express Shipping methods. To check on the status of your order, please fill out this form with your name, address, phone number, and order information, or give Customer Service a call at 1-800-433-0580 Monday through Friday, 8:00 a.m. to 10:00 p.m. EST; Saturdays from 9:00 a.m. to 8:00 p.m. EST. or Chat with us by clicking the blue chat button located in the lower right-hand corner of our website. Chat is available Monday through Friday, 8:00 a.m. to 8:00 p.m. EST.
We currently do not accept international orders and only ship to addresses within the U.S. and its territories.
We recommend that you use Microsoft Internet Explorer, Firefox, Chrome, or Safari in recently updated versions to best use our online shop. Should you encounter any problems, please contact us by filling out this form or Chat with us by clicking the blue chat button located in the lower right-hand corner of our website. Chat is available Monday through Friday, 8:00 a.m. to 8:00 p.m. EST. or you can give Customer Service a call at 1-800-433-0580 and a Customer Service Specialist will be happy to assist you.
Sales tax will vary based on delivery location.
We use the US Postal Service for all of our standard shipping. Our shipping is purposed to compensate our company for any costs related to the services we provide that enable our customers to enjoy the convenience of home shopping and delivery.
Our standard shipping charges are listed as follows:
Up to $20.00 order value - $9.95
$20.01 to $40.00 order value - $11.95
$40.01 to $75.00 order value - $13.95
$75.01 to $124.99 order value - $14.95
$125.00 and up order value - FREE
During the checkout process, you will be given the shipping charges which apply to your order before being asked for your payment information.
Need your order in a hurry? During STEP 3 of the checkout process, select one of our Express Delivery methods. Services apply to delivery of in-stock items ordered by 1:00 pm EST Monday through Friday (please note delivery may take longer to APO, FPO and US territories). You may choose from any of the following:
- Add $20.95 to standard shipping charges for USPS Priority Mail delivery (3-4 business days)
- Add $22.95 to standard shipping charges for UPS 3 Day Select delivery
- Add $29.95 to standard shipping charges for UPS 2nd Day delivery
- Add $35.95 to standard shipping charges for UPS Next Day delivery
- Add $53.95 to standard shipping charges for UPS Next Day Saturday delivery
If you'd like to inquire about other express shipping methods, please call one of our Customer Service Specialists at 1-800-433-0580 to place your order.
Size Guide
We provide our valued National customers with our own sizing standard for all our merchandise lines to make it easy to order without the guesswork. For specific sizing guidelines for Apparel, Loungewear, and Hosiery, we recommend reviewing the size chart associated with each individual style (just click on the size chart link shown next to the sizing choices). Feel free to contact us with any sizing questions. For additional sizing information, please refer to our National Fit Guide here.
Offers & Promo Codes
During the checkout process, just be sure to type in your Promo Code. This will tell us what your special offer is so we can share it with you.
If your promo code is not working when trying to check out, you have the option to Chat with us by clicking the blue chat button located in the lower right-hand corner of our website. Chat is available Monday through Friday, 8:00 a.m. to 8:00 p.m. EST. or you can give Customer Service a call at 1-800-433-0580 and a Customer Service Specialist will be happy to assist you.
Payments
We accept the following credit card types: American Express, Visa, MasterCard and Discover. We also accept Shop Pay, PayPal, Venmo and Affirm if ordering on the website. If ordering by mail, we accept personal checks and money orders made payable to: National Wholesale Co.
Your credit card will be charged at the time your order is placed.
National's online store is a secure, certified website and your order information is completely safe. For more details regarding security, please click here.
Gift Certificates
Gift certificates are the perfect way to send the gift that always fits, and are available in amounts of $25 or more. If you'd like to purchase or redeem a Gift Certificate, call us anytime at 1-800-433-0580 to place your order or fill out this form and a Customer Service Specialist will be happy to assist you.
Privacy Policy
Respecting your privacy is extremely important to us. Please click here to view our Privacy Policy.
Contact
We love hearing from you! If there is anything we can do or if you have a question about our merchandise or service, please let us know. There are several ways you can get in touch:
- E-mail us by filling out this form.
- Call us at toll-free 1-800-433-0580 Monday through Friday, 8:00 a.m. to 10:00 p.m. EST.
- Chat with us by clicking the blue "Chat with us” button located in the lower left-hand corner of our website. Chat is available Monday through Friday, 8:00 a.m. to 8:00 p.m. EST.
- Write to us at:
National, Inc.
400 National Blvd.
Lexington, NC 27294
Your mail—our promise. We want to make sure that our customers do not receive unwanted catalogs. Please let us know if you receive duplicate catalogs or no longer wish to receive them. Occasionally, we exchange our list of customers' names and addresses with carefully screened, other reputable companies whose products may be of interest to you. If you prefer not to receive such mailings, please fill out this form and we will be glad to remove you from the list.